Shipping Information
At Visgerei Te Koop, we understand that timely delivery is crucial for passionate anglers. Here’s everything you need to know about our shipping process:
Shipping Methods
- Standard Shipping: Via DHL or FedEx (€12.95 shipping fee)
- Delivery time: 10-15 business days after dispatch
- Free Shipping: Via EMS (for orders over €50)
- Delivery time: 15-25 business days after dispatch
Order Processing
We process all orders within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.
International Shipping
We ship worldwide (excluding some remote areas and parts of Asia). Please note:
- Customs fees or import taxes may apply and are the customer’s responsibility
- Delivery times may vary based on customs processing
Returns & Exchanges
Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward returns process.
Return Policy
- Return period: 15 days from receipt of your order
- Conditions: Products must be unused, in original packaging with all labels/tags attached
- Return shipping costs: Customer’s responsibility unless the product is defective
- Processing time: 3-5 business days after we receive your return
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns of:
- Personalized or custom-made products
- Boilie liquids and other liquid bait types
- Used artificial bait (Aas, Imitatie aas, Inktvis kunstaas)
- Products without original packaging or with damaged packaging
- Fishing rods (Baitcaster hengels, Bolognese hengels, Boothengels, etc.) unless returned in original, undamaged rod tubes
4-Step Return Process
Step 1: Check Eligibility
Verify that your product meets our return conditions (see above).
Step 2: Submit Return Request
Email us at [email protected] with:
- Subject: Retourverzoek – [Your Order Number]
- Order number
- Your full name
- Product(s) for return (name and item number)
- Reason for return
- Preferred solution (refund or exchange)
Step 3: Ship Your Package
After approval, carefully pack the product in its original packaging with invoice/receipt included.
Ship to:
Visgerei Te Koop Retourafdeling1407 Diepvoorde
Wijchen, NL 6605EX
International customers: Mark package as “RETOURGOEDEREN – GEEN COMMERCIËLE WAARDE” and consider using track & trace.
Step 4: Processing & Refund
After we receive and inspect your return:
- Refund: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB) or PayPal account
- Exchange: New product shipped within 2 business days after approval
- Defective products: We cover return shipping and send replacement or issue refund
Refund Timing
After we receive and inspect your return, processing takes 3-5 business days. Depending on your bank or credit card company, it may take an additional 3-10 business days for the refund to appear on your statement.
Frequently Asked Questions
What if my product arrived damaged?
Contact us within 48 hours of receipt at [email protected] with photos of the damaged product and packaging. We’ll arrange a prompt solution.
Can I exchange for a different model?
Yes, clearly state in your return request which product you’d like instead. Please check our website for availability first.
Are there customs fees for international returns?
International customers (outside EU) may need to pay customs fees for return shipments. We recommend checking with your local customs office.
For any questions about our shipping or returns policy, please contact our customer service at [email protected].
With kind regards,
The Visgerei Te Koop Team
“Where quality and service come together for the serious angler”